Reservations

For reservations made directly with us, either on our website or by phone, a $25 per room deposit is required at the time of reservation and is charged to the credit card you provide. For full house rentals and special event rates the deposit is $125. Some rates may require different deposit amounts, which will be specified at time of booking. The remaining balance is due on the day of check-in and will be charged to the card on file unless other payment arrangements have been made. If your reservation is being made within 7 days of the check-in date then full payment is required at the time of reservation, including any taxes and fees.

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Reservations made via third-party websites are subject to different deposit and cancellation policies. We strongly recommend always making reservations directly with us for the best rates and most flexibility. Contact us if you have any questions or ever find a lower rate elsewhere.

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Room Occupancy:

Only two guests per room. Our Carriage Suite can fit up to four guests if prior arrangements are made. There is an additional fee for setting up the extra bed.
 

Check-In & Check-Out

We are open for check-in between the hours of 3pm and 7pm on the day of your arrival. We are a small operation and do not generally have someone sitting at the front desk, so please let us know if you are going to be arriving at a different time than what you specified when you made your reservation. Check-out is 12pm on the day of your departure. If your travel plans necessitate different arrival or departure times please contact us to discuss. We will make every effort to fulfill reasonable requests and can always provide self check-in instructions for guest.

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Cancellation Policy

If your plans change after your reservation is confirmed, cancellation notice is required 7 days in advance of your arrival date. Your $25 per room deposit will be kept as a cancellation fee. For full house rentals and special event rates cancellation notice is required 28 days in advance of your arrival and is subject to a $125 cancellation fee.

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If you cancel your reservation 7 days or less prior to arrival date (28 days for full house rentals and special event rates), you are responsible for the entire cost of your reservation. Your credit card on file will be charged in full, unless the room(s) rebook. If rooms do rebook, you will be refunded the difference, minus a $25 per room cancellation fee ($125 for full house rentals and special event rates).

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The cancellation fee also applies to changes in your arrival/departure date which result in a shorter stay. No refunds are provided for late arrivals or early departures.

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COVID-19 Update: If, for any reason, Heritage House is unable to fulfill your reservation, you will be issued a full refund. This would include situations where a government order requires us to temporarily close or we voluntarily choose to close in an effort to protect the health and safety of our guests and staff.

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Quiet Hours

To ensure a pleasant experience for all our guests, we have established quiet hours between 10pm and 7am daily. During these times we ask that you be mindful of both your personal and electronic device volume.

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Smoking

There is a strict no-smoking policy within this building. This includes vaping. We also ask that guests do not smoke or vape on the veranda (exterior patio), balcony (accessible to guests who book Seaside or Clubhouse rooms), and back porch because of the proximity to entrances. Feel free to smoke outside on the grounds, although we ask that you fully extinguish and dispose of your smoking refuse into exterior receptacles.

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Children

This property includes a lot of antiques and other sensitive furniture so we only allow guests aged 13 and older. Frankly, it won't be that fun for kids here anyway as it is really more of an adult space. However, we make exceptions for full house rentals. Contact us if you have any questions.